The hardest five minutes of your shift, before it happens.
NORI puts your team face-to-face with a person in crisis — a frightened parent, an escalating patient, a teenager on the edge — and lets them practice the conversation out loud, in real time. Then it shows them, line by line, what worked.
A live character, not a script
Trainees speak with an AI persona on camera — a real voice, a real face, responding to what they actually say. No branching menus. No canned lines.
Five minutes, unscripted
The character escalates or settles based on the trainee's words — the same way people do. Command them and they harden. Hear them and they soften.
Graded against the 12 Points
Every session is scored on 27 observable criteria from the De-Escalate to Safe State framework, with quoted evidence and the turning point of the conversation.
Every audience gets its own scenarios, written with the people who live them — nurses, educators, officers, and families.
Emergency departments, psychiatric units, memory care, post-surgical floors.
Scenarios developed with pediatric hospital educators — behavioral health, imaging, family conflict.
Elementary through college: students, parents, residence life, and campus safety.
Bring NORI to your team.
Pilot programs, trade show demonstrations, and organization-wide rollouts.